1. Is your gear safe?
All of our gear is tested before use, either by local HEMA practitioners or others in Canada, Mexico, and the USA. If we don’t like a product or find it unsafe, we won’t carry it. Many things have been rejected by Sword Gear for safety or functional issues.
2. How do I contact you?
Please see our contact page.
3. What happens after I place an order
Once we receive an order, we will
- Package your shipping parcel,
- Calculate your shipping cost,
- Email you a PayPal invoice, or send an invoice for eTransfer (if shipping to Canada), then
- Once payment has been made, we will ship your order.
4. May I order by phone?
While this is not our preferred method (preference is through our shop), you may call +1-780-966-6022 from 9am to 5pm MST to order.
5. What does shipping cost?
Shipping costs are determined with each order and are billed on a cost-recovery basis. While an estimate may be given before ordering, it is most accurate for us to pack your order up and send you the total, including shipping, once your order is ready.
6. What is your return policy?
All items are inspected before shipping. If an item is damaged in shipping, or we missed something in inspection, we will exchange your product for a new one. If damaged in shipping, please take several pictures of the item and the shipping package(s) (7 or more from a variety of angles), and retain the packaging and item(s), as our shipping insurance requires this. Returns for any other reason, the item must be in new, saleable condition (buyer pays shipping).
7. Is a deposit required on custom orders?
Yes, all custom orders require a deposit of $100 CDN or 50% of the product value, whichever is greater. Deposits are non-refundable, so please make sure that you are sure about the design and measurements of your custom product(s).
8. Is layaway/hire purchase available?
This is decided on an individual basis. Please contact us to discuss.
9. May I pick up my order?
Yes. We are in Edmonton, Alberta. Please contact us to make arrangements for pickup.
10. Why do you need my phone number?
Shipping/courier services require this in case there are any issues with shipment.
11. Is it possible to get a discount?
Discounts may be possible on bulk orders. This is decided on an individual basis.